FAQ – True Macro

Product

Do the meals arrive fresh or frozen?

All our meals arrive fresh and are never frozen. You can however freeze our meals and consume at a later date.

How long do the meals last in the fridge?

Our meals have a 7-10 day shelf life in the fridge. If you wish to extended them, we suggest you freeze the meals. All meals have a use by date sticker.

How do i reheat the meals?

You can reheat our meals in the microwave in its plastic container. Simply pull back the plastic film slightly and reheat for 2 minutes. Or you can empty the contents of the prepackaged meal in a fry pan and heat.

Ordering

Can i make a one off purchase?

Yes! Simply click on the menu tab at the top of the screen and select which meals you would like to add to your cart.

How does it work?

Browse through our single meal menu or select a meal plan and choose your preferences accordingly. Once you are ready to finish your transaction, head over to the checkout symbol in the top right corner and complete your purchase.

Is there a minimum order?

Yes. There is a $60.00 min spend per order.

Delivery

When will my order arrive?

All orders will arrive between Tuesday and Wednesday. Place an order before 3pm Wednesday and receive your meals the following week.

Do you deliver rural?

We are unable to deliver rural at this current time due to the meals needing to be chilled for a longer period. This is something we are working on and hope we can provide soon. Ordering to a rural address is at your own risk.

Do i need to be there when my order arrives?

No, you don't. All orders are sent with 'authority to leave', therefore your courier driver can leave your meals in a safe place. However, if your delivery address can be confusing, please leave detailed delivery instructions for your driver.

What happens if i need to change my delivery address?

You can change your delivery address/delivery timeframe by emailing info@true-macro.co.nz and our team can update this for you.

However, you will need to ensure you email us before your order is sent with your new details as, unfortunately, we are unable to make changes after this time.

Please do not "re-direct" your order via NZ post as this adds an extra delay to your order and runs at your own risk.

How long can my delivery last in the sun?

Please keep an eye on your delivery notifications, to ensure you can be there to avoid your meals sitting outside. Due to the packaging, meals may only last up to 4 hours outside of the fridge.

What happens if my order doesnt arrive?

If for some reason your order does not arrive, please contact us directly. We will do our best to provide the an alternative solution, however once the parcel is sent, the package is out of our control.

Subscription orders

When will my subscription order arrive?

All subscription orders are sent Monday for Tuesday delivery to ensure our subscribers have priority of meals in stock.

How does the subscription work?

Once you have selected to set up a subscription order, you will receive your first order on your selected delivery day and each week after that you will receive the same order without having to manually reorder your meals.

When will payment come out?

Payments come out Wednesday.

How do i modify my order?

You will need to log into your account and you can manually edit your order via the settings option. You can edit anything you would like - address, credit card details, ordered items, delivery dates etc.

What happens if my payment fails?

If your payment fails your order will not be processed and we will send you an email notification. We will then reattempt to take payment from your nominated credit card the following day.

If you payment fails after 2 attempts, your account will automatically close.

How do i close my account?

Please log into your account in the top corner and manage your account from there.

How do i cancel an order after payment has already been taken?

If you would like to cancel your recurring order that has already been processed you need to email true.macros and our team will help you further.

Canceling/deleting your recurring order via your online account only cancels your next scheduled order and does not cancel the order that has already been processed.

Are there cancellation fees?

There are no cancellation fee's if you can cancel you order before your next pay cycle.

If your order has already been processed and you request a refund due to change of mind, abrupt cancellation reasons (ie. you didn't think you made a recurring account - please note an account can only be made if you manually select this option yourself), or unforeseen circumstances occur, you can either move your order to different date or get a store credit for your sale.